Help center
- How will I know my package arrived at Shipping Storm warehouse?
- The Package tracking from the store says it has been delivered to the Shipping Storm warehouse. However, I cannot see it on my account.
- I heard that in the USA exists a State tax, which the store adds to the price. Will I pay it?
- How do I correctly use my American address when shopping on an online store’s website?
- On the online store website, they ask me to provide my Billing address. What is that?
- Will I use two different addresses at check-out then?
- What shall I declare, merchandise or gift?
- If the item is a gift, do I have to fill the Customs declaration?
- Must be the value of the goods declared in U.S. Dollars or my national currency?
- Will I have to pay some duties or taxes on my shipment?
- What is an EEI form and do I need one?
- What shall I know about Export and Import Regulations and Restrictions?
- What payment methods Shipping Storm accepts for services, how can I pay for your service?
- How long it takes to process my payment to Shipping Storm?
- Why is my payment not showing on my account?
- Why is my payment not showing on my account?
- I tried to pay with a Credit Card. But my payment was declined. Why might that be?
- Can I cancel my account?
- What happens if I forgot to fill in my Suite number when ordering with my U.S. address?
- Can I receive packages under a different name than mine?
- How can I become a Shipping Storm member?
- When can I start using this service?
- Is my address in the USA a street address or P.O. box?